Effective Date: [01/01/2026]
1. Introduction
This Privacy Policy explains how Surveilleo collects, uses, stores, and protects your personal data and CCTV footage when you use our cloud storage services.
2. Information We Collect
a) Personal Information Name Email address Phone number Billing information Device Location Smart Device identifiers CCTV DVR/NVR Device information and credentials b) CCTV Data Video footage uploaded from your cameras using Smart devices Metadata (timestamps, device ID)
3. How We Use Your Data
We use data to: Provide and maintain the Service Authenticate users Store and retrieve footage and Live camera streaming Improve platform performance Comply with legal obligations
4. Data Storage & Security
Footage is stored in encrypted form Direct Access is restricted, Only footage can be access by passing mulitple security stages and authorized user only. We do not monitor or view footage unless legally required or authorized by you
5. Data Sharing
We do not sell or rent your data. Data may be shared only: With cloud infrastructure providers (under strict confidentiality) To comply with legal requests or court orders With your explicit consent
6. Data Retention
Data is retained as per your subscription plan Upon account deletion, data is permanently erased within 10 days
7. User Rights
You have the right to: Access your data Correct personal information Request deletion of your account Withdraw consent (subject to service limitations)
8. Legal Compliance
We comply with: Information Technology Act, 2000 (India) Digital Personal Data Protection Act, 2023 (DPDP) GDPR (where applicable)
9. Cookies & Logs
We may use cookies and logs for: Session management Security Analytics (non-intrusive)
10. Children’s Privacy
Our Service is not intended for users under 18 years of age.
11. Changes to Privacy Policy
Updates will be posted on the portal. Continued use indicates acceptance.
12. Contact Us
For privacy concerns or data requests: 📧 info@surveilleo.com 📞 +91-9121778904